1. Who we are
KosovaWeddings is a wedding-services directory for Kosovo. This policy covers the public website at kosovaweddings.com and the KosovaWeddings mobile apps. Contact the team using the support details on this page for questions about your information.
2. Information you provide
You can browse the directory without a customer account. If you send a business-interest enquiry or contact support, we receive the information you choose to provide, such as your name, business name, email address, phone number, city, category and message. Business listings may contain contact details, descriptions, photos and videos supplied for publication. Only submit information and media you are authorised to share.
3. Information stored on your device
Favourites and language preferences are stored locally in your browser or app. They are not linked to a customer account. Images and videos may be cached on your device for performance. You can remove saved items in the interface, clear website storage in your browser, or clear the app’s data using your device settings. Removing local data does not delete enquiries you previously sent to us.
4. Network and technical information
When you load pages, catalogue information or media, our servers and infrastructure providers process network information such as your IP address, request time, requested resource and browser or device information. This supports delivery, security, abuse prevention and troubleshooting. The current customer apps do not request access to your contacts, microphone or precise device location. Choosing a city is a directory filter, not GPS tracking.
5. How information is used and shared
We use information to provide the directory, publish and maintain business listings, answer enquiries, resolve support issues and protect the service. Published business details are visible to other users. Hosting and security providers, including DigitalOcean and Cloudflare, process technical information needed to operate the service. Email providers process correspondence when you contact us. These providers may process information outside your country. We may disclose information when legally required or necessary to protect the service and people using it.
6. External services and links
Calling, WhatsApp, Instagram, Facebook, website and map buttons connect you directly with the selected business or another service. Those services handle your information under their own policies; we do not receive the contents of your calls or conversations through these buttons. Some catalogue images are delivered from third-party image hosts, which receive network requests when those images load.
7. Storage, security and retention
We use HTTPS and access controls to protect information, but no system can guarantee absolute security. Local preferences remain until you remove them or your browser or device clears them. Enquiries, support correspondence and business content are kept as needed for their purpose, legal obligations and dispute resolution. Server logs and backups may retain copies after information is removed from the live service. Contact us for a review or deletion request; any legally required retention or remaining backup copies will be explained when relevant.
8. Your choices and requests
You may ask to access, correct or delete personal information you have provided, or report information published without permission. Contact support with enough details to identify the record; we may need to verify your connection to it. There is no customer account to delete in the public apps. Business-administrator accounts are managed separately; administrators can contact the team for account or data requests. Rights and applicable exceptions depend on your location.
9. Children and changes to this policy
The directory is intended for people planning weddings and wedding-service businesses, not for children. If you believe a child has provided personal information, please contact us. We may update this policy as the service changes and will show the revised date here.